Refund policy

Due to the nature of hair products, we will not accept refunds or exchanges unless the item is damaged upon arrival. 

Accepted Returns that are not due to damaged product, are subject to a 10% restocking fee, + customer pays return shipping. 

All defective items must be brought to the attention of the store within 5 days of receiving. You can email us at info@kayleighmay.com

If the item breaks within 14 days of receiving please contact us as we would like to make sure that we correct this.